Story behind "The Nitty-Gritty of Public Speaking". How it all started and what's in it for you.#NGPSPosted by M Usman Gulzari on Tuesday, May 26, 2015
Course Timings: Start 09:00 - Finish 16:30
Take our training needs analysis questionnaire to see if this course is suitable for you. Contact now if you want an In house session of Customer Service Excellence.
About the Course
Who should attend the course?
You should attend this training course, if you want to:
Project a positive attitude and make a great first impression.
Communicate effectively, both verbally and non-verbally.
Develop trust, establish rapport, and make customers feel valued
Confidently handle “difficult” customers and situations.
Interact effectively face-to-face, and via telephone and e-email.
To interpret the actions of your customers even when they do not say a single word.
Benefits of the Customer Service Excellence training course
The benefits of the course are:
Describe exceptional customer service.
Identify the benefits of great customer service.
Recognize barriers to the delivery of outstanding customer service.
Adapt to specific customer behavior styles.
Demonstrate how to measure customer satisfaction levels and take corrective action if needed.
Learn techniques for dealing with angry or upset customers.
Develop a personal action plan to improve customer-service skills.
“I witness the transformation from inside as a participant; I witness the smiling faces after their last presentation”
Salman Shifa, Placement Officer, FAST NU.
The Training Method
The training method is very interactive and interesting: Practical exercises for the delegates to learn skills, Activities, group discussions, individual presentations, role playing and presentations
“This workshop is phenomenal in soft skills. The facilitator has a very inspiring way of delivering and benefiting the audience. It will not be an exaggeration if I say he is a magician in Public Speaking”
Tayyab Ali, BroadPeakTechnologiesCustomer Reviews